Data Privacy Statement

Digital Hub
At Digital Hub, we are committed to protecting your privacy as both a valued customer and a visitor to our website. As your trusted online shop, safeguarding the confidentiality of your personal information is our top priority. We take every possible step to protect your data from unauthorized use or disclosure. By accessing our website or using our services, whether from within the UAE or elsewhere, you acknowledge and agree that your information may be transferred to and processed in the UAE. This will be done in accordance with the UAE’s local legal and regulatory standards for data protection, which may differ from those in your home jurisdiction.

What We May Collect From You

When you register, make a purchase, or engage with our services, we collect certain personal information. This may include, but is not limited to:

  • Your full name, address, and date of birth.
  • Your contact details (email address, phone number, mobile number).
  • Transaction details such as purchase history, payment methods, and shipping address.
  • Transcripts of our communications with you, including chat and email exchanges.
  • Any other personal information you provide when engaging with us, such as feedback, surveys, or product preferences.

Third Parties

We do not share your information with third parties, except when necessary, and always with your consent. For example, we may share your data with:

  • Third-party service providers (such as payment processors and delivery partners) to complete transactions.
  • Our staff to provide support and follow up on any issues you may have.
  • Legal authorities if required by law or as part of legal proceedings.

We ensure that any third parties with whom we share your data are compliant with applicable data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

How We Use Your Information

The information we collect is used to ensure the smooth delivery of the products and services you’ve requested. Specifically, we may use your information to:

  • Process your registration and transactions.
  • Respond to your queries, requests, and complaints, improving our interactions with you.
  • Send you invoices, notifications, and documents related to your use of our services.
  • Reach out with information about our products, including offers, promotions, discounts, and rewards.
  • Comply with relevant laws and regulations.
  • Carry out any other activities permitted by law or for which we have your consent.

How Long We Keep Your Information

We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as long as you have consented to its use. We will keep your information only for as long as required for legal, regulatory, or business purposes, in compliance with the UAE Personal Data Protection Law.

If you wish to have your data deleted or modified, you may do so by contacting us (see Your Rights section below).

Your Rights

You have the following rights regarding your personal information under the UAE Personal Data Protection Law:

  • Right to Access: You can request to access the personal data we hold about you.
  • Right to Rectification: You can update or change your information directly through our website or by asking our support team to assist you.
  • Right to Erasure: You can request that all your personal information be deleted, subject to any legal or contractual obligations that require us to retain certain data.
  • Right to Restriction of Processing: You may request that we limit the processing of your data under certain circumstances.
  • Right to Object: You have the right to object to the processing of your data for direct marketing purposes or in cases where we are relying on legitimate interest as the legal basis for processing.
  • Right to Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of your rights or have concerns about how we collect, use, share, or protect your personal information, please reach out to us.

How to Contact Us

If you have any questions or concerns regarding this Privacy Statement, wish to exercise your rights, or provide feedback on how we handle your personal information, please get in touch with us.

We are committed to ensuring your privacy and safeguarding your personal information.

We are more than just a service provider—we are your dedicated ally, steadfast in helping you navigate the complexities of today’s fast-evolving digital landscape.

Contact Us

We are more than just a service provider—we are your dedicated ally, steadfast in helping you navigate the complexities of today’s fast-evolving digital landscape.

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